Frequently Asked Questions

Orders and payment

What payment methods can I use?
Major online payment methods through our secure payment partner, plus Cash on Delivery (COD) on eligible orders and PIN codes.

Can I track my order?
Yes. Once dispatched, tracking appears under Your Orders, and you’ll be notified with updates.

Shipping and returns

Where do you deliver?
Across India, to serviceable PIN codes. See our Shipping Policy for timelines.

Why did my order arrive in two parcels?
Items from different sellers may ship separately. It’s still one order, and Ceezon stays your single point of contact.

How do returns work?
Eligible items can be returned within the stated window. Some items, like made-to-measure or intimate products, may be non-returnable for hygiene or customisation reasons.

Sizing and fit

How do I get the right size?
Save your measurements once and Ceezon converts sizes across Indian, US, EU and UK systems and recommends your best fit. Made-to-measure is available on selected items.

Personas and privacy

What are personas and the Family Vault?
They let multiple people share one account while keeping their shopping private. When a persona is active you only see that persona’s orders, and you can lock or switch personas anytime.

Selling on Ceezon

How do I become a vendor?
Start with our Vendor Onboarding guide and our team will help you get set up.

Still need help? Reach us via the Contact page.